1. Cisco Unified Communications Solutions

• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces

3. Call Flows in Cisco Call Control Platforms

• Understanding Call Flows and Call Legs
• Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
• Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4. Endpoint and End-User Administration

• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options
• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options

5. End User Telephony and Mobility Features

• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Communications Manager IM and Presence Service
• Enabling Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voicemail in Cisco Unity Connection
• Understanding the Disaster Recovery System