موقعیت شغلی :
◾️Modify configurations, utilities, software default settings, etc. for the local workstation
◾️Utilize and maintain the Help Desk tracking software
◾️Document internal procedures
◾️Assist with onboarding of new users
◾️ Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
◾️ Install, test and configure new workstations, peripheral equipment and software
◾️Maintain inventory of all equipment, software and software licenses
◾️Report issues to the Jira Service Desk for escalation (very important point that must be observed )
◾️Manage PC setup and deployment for new employees using standard hardware, images and software
◾️Perform timely workstation hardware and software upgrades as needed.
◾️ Assist in the installation, deployment, upgrade, or maintenance of enterprise applications. This includes installing new software releases and system upgrades, evaluating, and installing application patches, and conducting application migrations, refreshes and restores. based on priority
◾️ Performs technical configuration, change management and testing activities to support a service-oriented architecture and integration between all applications (In collaboration with Jr.)