استخدام Cisco WAN Engineer

موقعیت شغلی:

 ◾️ Keep accurate notes and details on customer support requests.
◾️Be available to work either a first or second shift and participate in a rotating on-call list in order to provide 24×7 support.
◾️Handle miscellaneous duties and responsibilities as defined by management.
◾️Proactive and reactive network monitoring (all sites 24x7x365).
◾️Answer and complete customer cases made via phone, ticket system, and email.
◾️Perform special customer requests in accordance with their respective SLA’s.
◾️Escalate to the appropriate group whenever network outages or assistance is required.
◾️Contact key personnel whenever a major failure occurs.