استخدام کارشناس HelpDesk

◾️Understand Network concepts and types of networking events and IT infrastructure
 ◾️ Familiarity with the basic concepts of operating systems
◾️Ability to investigate and identify IT events
◾️ Basic troubleshooting capabilities in the area of network events and infrastructure
◾️Ability to establish effective communication between IT units and customers
 ◾️ Ability to analyze information and report on IT events