استخدام کارشناس HelpDesk

  موقعیت شغلی:
◾️Follow standard help desk procedures
◾️Performing troubleshooting through diagnostic techniques and pertinent questions
◾️Direct unresolved issues to the next level of support personnel
◾️Provide accurate information on IT products or services
◾️Record events and problems and their resolution in logs
◾️Identify and suggest possible improvements on procedures