DAY ONE

• Network Infrastructure
• VLANs/Dot1Q
• CDP/LLDP
• DHCP
• TFTP
• NTP
• Layer 2/Layer 3 Troubleshooting
• Phone Registration
• Remote Phone Control
• Cisco Unified Communications Manager Setup (CUCM)
• CUOS Administration
• CUCM Serviceability
• Service Activation/Status
• Device Registration
• Device Pools
• Date/Time Groups
• Phone Registration
• Device-Specific Settings
• Line/DN Basics
• Line Directory URIs

DAY TWO

• Cisco Unified Border Element (vCUBE)
• CUBE Basic Configuration
• Advanced SIP Configuration
• Advanced H.323 Configuration
• SIP-to-SIP Interworking
• SIP-to-H.323 Interworking
• Media Flow-Through/Media Flow-Around
• DTMF Interworking
• CUBE Box-to-Box Redundancy
• Troubleshooting CUBE
• SIP Trunking
• SIP Normalization
• SIP Pre-Conditions

DAY THREE

• Static Dial Plan Routing
• Traditional vs Globalized Dial Plans
• Partitions and Calling Search Spaces
• Translation Patterns
• Numeric Route Patterns, Route Lists and Route Groups
• Local Route Groups (LRG/SLRG)
• Calling, Called and Connected Party Transformations
• SIP Route Patterns / URI Route Patterns
• URI Dialing
• SIP Profiles
• InterCluster Lookup Service (ILS)
• Unified Mobility
• Extension Mobility (EM)
• Extension Mobility Cross Cluster (EMCC)
• GeoLocations and Filters
• Mobile Connect (SNR)
• CUCM Express (CUCME)
• Basic SIP Setup
• SIP Phone Registration
• Advanced CME Features

DAY FOUR

• Unified Messaging - Unity Connection
• SIP Integration with CUCM
• SCCP Integration with CUCM
• Message Waiting Indicators (MWI)
• System Call Handlers
• Audio Text / Phone Trees
• Users and Mailboxes
• Call Routing
• Calling Restrictions
• Advanced Features
• Unified Messaging - Virtual Unity Express
• Integration with CUCME
• Users and Mailboxes
• General Delivery Mailboxes
• vCUE JTAPI and SIP, Prompt Management

DAY FIVE

• Unified Presence
• BLF Speed Dials and Call Lists
• Unified IM and Presence Server Integration
• Federations
• Jabber
• Jabber Softphone Mode
• Jabber Deskphone Control Mode
• Jabber Extend and Connect Mode
• Jabber 11.9 on Premise
• Contact Center
• JTAPI Integration
• Basic Scripting
• Finesse