Exam Number: 210-060 CICD

15% 1.0 Describe the Characteristics of a Cisco Unified Communications Solution

          1.1 Describe the Cisco Unified Communications components and their functions

          1.2 Describe call signaling and media flows

          1.3 Describe quality implications of a VoIP network

24% 2.0 Provision End Users and Associated Devices

          2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco

                Unified Communications Manager Express

          2.2 Create or modify user accounts for Cisco Unified Communications Manager

          2.3 Create or modify user accounts for Cisco Unified Communications Manager Express

                 using the GUI

          2.4 Create or modify endpoints for Cisco Unified Communications Manager

          2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using

                 the GUI

          2.6 Describe how calling privileges function and how calling privileges impact system

                 features

          2.7 Create or modify directory numbers

          2.8 Enable user features and related calling privileges for extension mobility, call coverage,

                 intercom, native presence, and unified mobility remote destination configuration

          2.9 Enable end users for Cisco Unified IM and Presence

          2.10 Verify user features are operational

27% 3.0 Configure Voice Messaging and Presence

          3.1 Describe user creation options for voice messaging

          3.2 Create or modify user accounts for Cisco Unity Connection

          3.3 Describe Cisco Unified IM and Presence

          3.4 Configure Cisco Unified IM and Presence

10% 4.0 Maintain Cisco Unified Communications System

         4.1 Generate CDR and CMR reports

         4.2 Generate capacity reports

         4.3 Generate usage reports

         4.4 Generate RTMT reports to monitor system activities

         4.5 Monitor voicemail usage

         4.6 Remove unassigned directory numbers

         4.7 Perform manual system backup

24% 5.0 Provide End User Support

        5.1 Verify PSTN connectivity

        5.2 Define fault domains using information gathered from end user

        5.3 Troubleshoot endpoint issues

        5.4 Identify voicemail issues and resolve issues related to user mailboxes

        5.5 Describe causes and symptoms of call quality issues

        5.6 Reset single devices

        5.7 Describe how to use phone applications

Exam Number: 210-065 CIVND

21% 1.0 Video Concepts

        1.1 Describe the functional components of video solutions

               1.1.a Provisioning and scheduling Management

               1.1.b Video compositing

               1.1.c Streaming video

               1.1.d Recording and storage

               1.1.e Media players

               1.1.f Media convergence

               1.1.g Media managements

               1.1.h Video convergence

32% 2.0 Endpoint Configuration

        2.1 Describe video product models

               2.1.a Mobile devices

               2.1.b Desktop systems

               2.1.c Multi‐purpose systems

               2.1.d Surveillance cameras and encoders

               2.1.e Immersive systems

               2.1.f Peripherals and add‐ons

               2.1.g Cabling connections

               2.1.h Digital media players

       2.2 Describe environment recommendations

               2.2.a Room lighting recommendations

               2.2.b Room acoustics recommendations

               2.2.c Room power recommendations

               2.2.d Room HVAC recommendations

               2.2.e Room materials (windows, floor material, wall material, etc.)

               2.2.f Room size and background wall

               2.2.g Viewing distance

               2.2.h Physical security recommendations

       2.3 Implement desktop endpoints and surveillance cameras

              2.3.a Network settings

              2.3.b GUI interface and CLI

              2.3.c Control plane

              2.3.d Cables

              2.3.e Test call

              2.3.f User acceptance test

              2.3.g Microphone calibration

              2.3.h Camera calibration

              2.3.i Media playback on PCs

       2.4 Describe features and functions

              2.4.a Auto collaboration

              2.4.b MCU capabilities versus TelePresence Server

              2.4.c Audio add in

              2.4.d PIP

             2.4.e FECC

             2.4.f Resolution setting

             2.4.g Multi way vs multi‐site

31% 3.0 Troubleshooting and Support

       3.1 Describe troubleshooting methodologies

       3.2 Identify endpoint issues

              3.2.a Cabling

              3.2.b Peripherals

              3.2.c Network connectivity

              3.2.d Registration

              3.2.e Call setup

              3.2.f Media quality

              3.2.g Mid call feature issues

     3.3 Collecting system information

              3.3.a Logs

              3.3.b Status

3.4 Manage configuration

              3.4.a Backups

              3.4.b Restore

              3.4.c Reset to defaults

              3.4.d Password recovery

              3.5 Implement key CLI commands

              3.6 Monitor events and alerts